Hello,
This is Simon with the latest edition of The Weekly. In these updates, I share key AI related stories from this week's news, list upcoming events, and share any longer form articles posted on the website.
Will AI Replace our Daily Software?
A recent topic catching my eye is the idea that with the advancement of agentic AI, we may no longer need SaaS (Software as a Service). As someone who's worked at SaaS companies for 15+ years, I find this to be both an interesting and concerning idea.
When we consider that we use software to achieve specific tasks and different use-cases, it does make sense that AI could replicate large parts of what we do.
Some Tools Are Already At Risk
There are two good examples of where this could happen quite easily:
Project Management: Think of tools like Asana and Trello; they are sophisticated to-do lists that require you to provide manual updates to stay on top of projects. This could easily be done by AI to update task status, notify new task owners, and add meetings to calendars by someone providing updates in natural language. Connected agents could handle a significant amount of coordination.
The other area is sales. We are already seeing a huge number of solutions in the market, such as AISDR and Relevence.AI, replacing Sales Development Reps. But this isn't just about automating a sequence of outreach emails. Imagine agents also scheduling subsequent meetings, updating CRM platforms with notes and next steps, and writing a summary email to Sales Leadership.
Whilst we're not quite at this fully automated stage yet, it can only be a short time before this seems normal.
Here's a few other examples:
SaaS Category | Traditional SaaS Example | Agentic AI Replacement | Benefit to the End User |
---|---|---|---|
Project Management | Asana, Jira | AI Project Manager | Reduces administrative overhead, automates task allocation and monitoring, and provides proactive problem-solving. |
CRM & Sales | Salesforce, HubSpot | AI Sales Development Rep | Automates data entry, conducts hyper-personalized outreach, and intelligently qualifies and schedules leads. |
Customer Support | Zendesk, Intercom | AI Support Agent | Provides instant, 24/7 responses, resolves complex queries by accessing knowledge bases, and can escalate to a human with full context. |
Marketing Automation | Mailchimp, Marketo | AI Marketing Strategist | Develops and executes entire campaigns, dynamically adjusts ad spend based on performance, and generates creative content. |
Human Resources | Workday, BambooHR | AI HR Assistant | Manages the entire recruitment process from sourcing to scheduling interviews, answers employee policy questions, and handles onboarding tasks. |
Financial Analysis | QuickBooks, Xero | AI Financial Analyst | Automates bookkeeping, generates real-time financial reports, identifies spending anomalies, and provides cash flow forecasts. |
What systems do you currently use in your day-to-day job that could soon be replaced with AI?
Do you think that's a good thing or a threat to your role?
Curated News
Microsoft's Deep Research Goes Enterprise
Microsoft's launch of Deep Research in Azure AI Foundry represents a significant leap forward in making sophisticated AI research capabilities accessible to enterprise developers. This isn't just another API release; it's a comprehensive research orchestration platform demonstrating how agentic systems can handle complex, multi-step research tasks that previously required extensive human coordination.
Why it matters: The system's five-stage architecture showcases the maturation of agentic AI: intent clarification, web grounding, deep research execution, transparency controls, and programmatic integration. Most significantly, Microsoft's pricing at $10 per million input tokens positions Deep Research as a premium tool for high-value research workflows rather than casual information gathering. This pricing strategy reflects the growing recognition that sophisticated AI agents deliver measurable business value that justifies premium costs.
The Small Language Model Revolution
Perhaps the most significant paradigm shift comes from NVIDIA's research demonstrating that small language models (SLMs) under 10 billion parameters can match older large language models in reasoning and code generation, offering 10-30x cost reductions. This research challenges the prevailing "bigger is better" mentality and suggests a fundamental architectural shift toward specialised, efficient models for agentic systems.
Why it matters: The implications are profound: SLMs enable real-time agentic responses at scale while dramatically reducing infrastructure costs. The paper's proposal for heterogeneous agent systems, where SLMs handle 70-80% of tasks and only selectively call large language models for complex reasoning, represents a more economical and sustainable approach to agentic AI deployment.
Capital One's Production-Grade Multi-Agent Success
Capital One's deployment of a production-grade multi-agent system for its auto business provides concrete evidence that agentic AI can deliver significant business value at scale. Their four-agent architecture, customer communication, action planning, evaluation, and validation agents, demonstrates how financial institutions balance autonomous decision-making with regulatory compliance.
Why it matters: The performance metrics are compelling: customer engagement improved by up to 55% in some cases, with dealers identifying more serious leads through natural, 24/7 agent interactions. This case study proves that well-designed agentic systems can enhance rather than replace human expertise whilst delivering measurable business outcomes.
Upcoming AI Events
World AI Summit
Taets Art & Event Park, Amsterdam, October 8-9Big Data Conference Europe
Vilnius, Lithuania, November 19-21
Thanks for reading, and see you next Friday.
Simon,
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