Hello,
Hi, I'm Simon, and this is Plain AI, your weekly look at what's actually happening with AI at work, minus the hype. Each week I cover the stories that matter and what's coming up.
One of the things that keeps me interested in the world of AI is the rapid development, and the stories we see unfolding in a matter of weeks rather than played out over years. However, the flip side to this is that at times it can all feel totally overwhelming. From stories about AI models escaping their cages and running around the internet, to a constant barrage of new AI tools being released, it can feel impossible to understand what's happening and keep up. We also have our own employers pushing us to use it and drive efficiencies in our work, but at times with very little actual guidance or education. Amongst this backdrop, it would be very understandable to simply bury your head in the sand and hope it all goes away, so that we can revert to writing a document just with our own thoughts and skills. However, I hate to break it to you, but the progression of AI isn't going anywhere, and whilst we might hope to ignore it at times, there's a very real risk that we put ourselves in the slow lane and see our careers stall — and I'm sure none of us want that.
In this scenario, I have a recommendation, and that's to use AI, but keep things simple. For most of us, we don't really need to concern ourselves about AI systems breaking free, nor do we need to keep up with all of the latest scientific advances in each new model. Instead, I'd just take a step back and understand what tools you have available at work, then make a short list of how they can help you in your day-to-day role. Find two or three tasks where AI can help you — perhaps summarising long documents, or pulling out action items from a call transcript. Understand those few use cases and become an expert in them; finesse your process so that it's second nature. Also take a moment to understand the time it saves you, note down any insights you might not have realised before using AI, and generally understand the value it brings you. If it helps, create a document for yourself and write all of this down. This serves two purposes: firstly, it helps you understand what AI tools you're using and how they help you; and secondly, it gives you something to share with your management if they ask how you're using AI to be more efficient at work. Unfortunately, this is something I hear being asked of people more and more, typically because senior leadership teams are under scrutiny about running efficient teams and making cost savings.
I'll finish with this: don't try to learn everything about AI, but educate yourself on a few aspects where it helps you personally, and become an expert in that.
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Real World AI Use Case
NatWest's 12,000 developers are writing around 35% of the bank's code with AI assistance — and the bank says AI, alongside cloud migration and internal simplification, freed £100 million in investment capacity in 2025, while saving 70,000 hours of staff time on call summaries and complaint handling.
NatWest Group invested £1.2 billion in technology in 2025 and disclosed its AI results in February 2026 with more operational specificity than most UK financial institutions have managed. The coding-AI deployment is the most concrete element: over 12,000 developers using AI tools to write approximately 35% of the bank's code, a figure that CIO Scott Marcar attributed directly to productivity gains. The 70,000 staff hours saved came from two targeted deployments: automated call summaries in the contact centre, and AI-assisted complaint-handling workflows. The £100 million investment-capacity figure is worth treating carefully: NatWest attributes it to AI, cloud migration, and "simplification across the business" collectively, not to AI alone. Marcar's point is that AI-assisted simplification is what made the cloud migration faster and the operational changes achievable — so the number is best read as AI-enabled rather than AI-only, which is an honest distinction most organisations don't bother to make. By the end of Q1 2026, 25,000 NatWest customers had access to an agentic financial assistant within the Cora digital platform, built on OpenAI models, allowing natural-language questions about personal spending directly in the banking app.
Curated AI News
Workers are using more AI but trusting it less
A new Global Talent Barometer survey found that regular AI usage among workers jumped 13 percentage points to reach 45% of the workforce — but in the same period, confidence in using workplace technology fell by 18%. The report, cited by Barchart, also identifies a rising "job hugging" phenomenon: 43% of workers say they fear automation will replace their role within two years, making them less likely to flag inefficiencies or suggest process changes that could reduce their own headcount.
Why it matters: High AI adoption rates are masking a quieter problem: workers are going through the motions with AI tools without trusting them, which limits genuine productivity gains. For managers trying to embed AI into their teams, this is a warning that deployment and cultural change are not the same thing.
91% of businesses use AI. Few are seeing real benefits
A wave of new research is crystallising around what analysts are calling the "AI productivity paradox." Despite 91% of businesses now reporting some AI use, more than 80% say they have seen no measurable bottom-line impact, according to data compiled by Value Add VC and corroborated by an Atlanta Federal Reserve working paper. A separate CEO survey found 56% say they have gotten "nothing out of" AI investments, and only 12% report AI has both grown revenues and reduced costs simultaneously. Individual workers report genuine time savings — averaging 5.4% of weekly hours — but those gains are not aggregating into firm-level results.
Why it matters: This is the question CFOs will be asking in every boardroom this autumn: where did the ROI go? The gap between task-level gains and enterprise-level impact points to an integration and change management problem, not a technology problem. Organisations that can't answer the "so what?" for AI investment are heading into budget season in a difficult position.
Industrial giants are spending billions to own the AI data layer in manufacturing
The global industrial sector is undergoing a rapid AI-driven consolidation. Schneider Electric agreed to acquire Norwegian industrial AI platform Cognite for $3.1 billion, while Emerson completed a $7.2 billion takeover of AspenTech — both deals targeting AI capabilities for factories, energy systems, and supply chains. According to Forbes, CB Insights tracked 266 AI M&A deals in Q1 2026 alone, a 90% year-on-year increase. The thesis behind the deals is consistent: industrial incumbents cannot afford to depend on third-party AI platforms when competitive advantage is shifting to whoever controls the data layer.
Why it matters: The AI land grab is no longer just a software industry story. Heavy industry is making multi-billion-dollar bets that the companies which control industrial AI data infrastructure will dictate the economics of manufacturing for the next decade.
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Thanks for reading, and see you next Thursday.
Simon,
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